Frequently Asked Questions
Do you accept returns?
Yes! We offer free 30 day returns.
We are confident you will be happy and love your Design Gold Jewelry purchase, but if you decide your piece is not right for you, please reach out to us within 30 days of delivery to initiate a return at firstname.lastname@example.org. Item must be returned unworn, in original packaging.
We will NOT authorize or accept returns for the following items:
- Personalized: Any piece that includes initials or numbers (single or multiple); engraved items; name necklaces/pendants
- Customizations/alterations: Custom sizes, lengths, colors and styles that are not offered on our site.
- Any item that is not returned in original condition.
- Service fees will not be refunded (i.e. Shipping and Rush fees).
Do you accept exchanges?
We gladly accept exchanges for items in their original condition within 30 days of delivery.
Please contact info@designgoldjewelry regarding your exchange.
What countries do you ship to?
We ship worldwide.
How long do items take to arrive?
Processing an order typically takes 1-2 businesses day. Shipping times within the United States vary depending on which shipping option you choose.
Standard Shipping: shipping times are not guaranteed, but typically take between 3-5 business days.
Priority Shipping: guaranteed delivery within 1-3 business days.
Express Shipping: guaranteed delivery within 1-2 business days.
How long do items take to arrive internationally?
For all orders placed with USPS First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.Please note: Customers are responsible for any custom/duty fees.
How can I know the size/fit of your jewelry?
Please refer to our sizing guide for more detailed information on jewelry sizing and fit.
What if you're sold out of the size I want?
Sign up to the waitlist with your email to make sure you're contacted as soon as a sold out item is back in stock! You can also contact us at info@designgoldjewelry for restocking information.
Do you offer gift wrapping?
All orders arrive in a lovely branded gift box.
How do you care for 14K Gold Jewelry?
To take the best care of your 14k gold jewelry, avoid bringing your jewelry in contact with everyday chemicals such as hairspray, lotion, perfume or other cosmetics. Fine jewelry should also be removed before diving into a chlorinated swimming pool or before using household cleaners. Many of these cleaners contain ammonia, which can be very harsh.
How do you store 14K Gold Jewelry?
Proper jewelry storage doesn't get the credit it deserves. Fine jewelry should never be tossed into a drawer or on top of a dresser—that’s asking for scratches and damaged gems.Our 14K gold jewelry pieces come in a beautiful gift box and velvet pouch, which is the perfect place to keep them.
Do you make personalized jewelry?
At the moment, we do not take personalized or custom orders on any of our fine jewelry pieces.
Are your items available for wholesale purchase?
Yes. Please contact us at email@example.com for all wholesale inquiries.