Shipping
What are the shipping fees and delivery timeline?
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Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).
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The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.
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Deliveries outside of the US may be subject to additional custom duties and service fees. Please note that Design Gold Jewelry does not have any control over them and cannot advise as to what the cost will be. For more information, please contact your local customs office. Mejuri is not able to reimburse you for duties and taxes paid upon delivery.
Shipping timelines indicated below do not include processing times for your order. For the most accurate delivery date estimates, please refer to the shipping timeline at checkout.
United States
| Type of Shipping | Price | Shipping Timeline |
| Standard | Free | 3-5 business days* |
| Express | $35 | 1-2 business days* |
Everywhere Else
| Type of Shipping | Price | Shipping Timeline |
| Standard International | $35 | 7-21 business days* |
How can I track my order?
Have an account?
Login and head over to your Design Gold Jewelry account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don't have an account?
You can still create an account now using the same email address used to place the order and it will then appear under "My Orders".
| STATUS | WHAT DOES THIS MEAN? |
|---|---|
| Processing | Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days! |
| Shipped | Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement. |
| Partial | Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Design Gold Jewelry piece as early as possible, we've shipped the available pieces first |
Can I cancel or update my order? or change my shipping address?
Our team works hard to get your order dispatched as quickly as possible, and so we’re unable to guarantee any cancellation requests or changes to your order. Please reach out to our Customer Experience Team and we will do our best to support you.
For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.
My order is delayed, when will I receive it?
If your order is not processed by the estimated shipping date, our Customer Experience team will contact you with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience. As always, feel free to reach out to us via Live Chat or email (info@designgoldjewelry.com) should you have any questions.
What does in-stock, shipping later and made-to-order mean?
| AVAILABILITY | WHAT DOES THIS MEAN? |
|---|---|
| In Stock | It's in our facilities and ready for a new home! In-Stock items typically ship within 1-2 business days from the purchase date. In-stock engraved and monogrammed pieces take more time to get personalized, and typically ship within 10 business days from the purchase date. |
| Shipping Later* | We don’t have it on hand yet, but it’s coming soon! Not to worry, you can still purchase it and your order will be added in the queue to be shipped as soon as it’s available. The estimated ship date is indicated on the product page and at check-out for your reference. Kindly note that you will be charged at the time the order is placed. |
| Made To Order* | Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time to be processed. Be sure to note the estimated shipping date on the product page so you can plan accordingly. |
*Please note, these dates are an estimate and may fluctuate depending on production timelines. Should a delay in your order being dispatched occur, we will be sure to connect with you to share order updates