Returns & Exchanges

What is the Holiday Return & Exchange Policy?

Extended Holiday Return Policy

Orders placed from Nov 1st, 2024 until Dec 31st, 2024 (“Extended Return Period”) are eligible for return through Jan 31st, 2025 subject to these terms and conditions. Orders placed after the Extended Return Period are subject to Design Gold Jewelry's standard 30-day return policy. Please see below return guidelines to see if purchased items are eligible for a return.

Return Guidelines

All returned products must have their original tags attached (if any), have no signs of use or wear, be in their original, undamaged condition and have their original packaging intact. Please return your order back to us in the original packaging as well as the same shipping box (or smaller), no oversized or large boxes.

Engraved or monogrammed products are not eligible for return or refund at any time. Original shipping fees, duties and taxes are non-refundable. We may deny a return, in our sole discretion, should returned products not meet the return guidelines.

To initiate a return contact us at: info@designgoldjewelry.com

Standard Return Policy:

We offer free 30-day returns for all customers based in the United States. The return window starts from the day the shipment is delivered. 

To initiate a return contact us at: info@designgoldjewelry.com 

RETURN REQUIREMENTS

  • Items must be in their original condition without signs of wear or damage

  • Items returned by mail must be in all original packaging (tags, box, and pouch included)

  • No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All below items are non-returnable:

  • Engraved and monogrammed products

  • Gift cards

  • Final sale items

Design Gold Jewelry does not accept unauthorized returns and such items will be returned to sender without Design Gold Jewelry bearing any liability or responsibility for any associated loss.

RETURN SHIPPING

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you. Design Gold Jewelry uses third party delivery and courier services for orders placed through the Sites and is not liable for shipments indicated as delivered by a courier but not received by a customer.

RETURNING GIFT PURCHASES

We offer store credit for returning gift orders, an order number is required. 

EXCHANGE POLICY

We offer 30-day exchanges for online purchases made by United States customers. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

MISTAKENLY RETURNING A NON-DESIGN GOLD JEWELRY ITEM

Due to logistics and customs restrictions, Design Gold Jewelry cannot reship non-Design Gold Jewelry items mistakenly sent to us.

UNAUTHORIZED RETURNS

Design Gold Jewelry reserves the right to refuse any unauthorized returns, including but not limited to personalized or final sale items, and to return said items to the sender. Design Gold Jewelry is not responsible for return shipments that are rejected, re-directed or abandoned and will not issue a refund for the underlying item(s).

In the event that Design Gold Jewelry identifies an atypical pattern or practice of excessive returns or abuse of its return policy, we reserve the right to suspend or terminate your account and refuse any and all current or future returns or use of our Sites (or any portion thereof).